Terms and Conditions - Gardening Services Norbiton
Welcome to our Gardening Services in Norbiton. By engaging our services, you agree to comply with the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.
1. Service Agreement
The service agreement outlines the scope of work, responsibilities, and expectations between the client and our gardening service. By signing the agreement, both parties commit to adhering to the outlined terms.
1.1 Scope of Services
- Garden Maintenance: Regular mowing, weeding, pruning, and general upkeep.
- Landscape Design: Planning and executing garden layouts, plant selection, and installation.
- Seasonal Services: Seasonal clean-ups, planting, and preparation for different weather conditions.
- Special Projects: Custom projects such as water features, patios, and garden lighting.
1.2 Service Duration
The duration of each service will be specified in the service agreement. We strive to complete all tasks within the agreed timeframe, barring unforeseen circumstances.
2. Payment Terms
Our payment terms are designed to be fair and transparent. Payment is due upon completion of services unless otherwise specified in the agreement.
2.1 Pricing
Prices for our services are competitive and reflect the quality and expertise we provide. Detailed pricing is outlined in the service agreement.
2.2 Invoices
Invoices will be issued upon completion of services. We accept various payment methods including bank transfers, credit cards, and cash.
2.3 Late Payments
Late payments may incur additional charges as specified in the service agreement. We reserve the right to suspend services until outstanding payments are settled.
3. Client Responsibilities
Clients are expected to provide access to the property and ensure that the work area is safe and free from hazards. Clear communication regarding expectations and any changes to the scope of work is essential.
3.1 Property Access
Clients must provide necessary access to their property at the agreed-upon times. Failure to do so may result in delays or additional charges.
3.2 Safety and Compliance
Clients must inform us of any potential safety hazards or restrictions on the property. We are not liable for any accidents or damages resulting from undisclosed hazards.
4. Cancellation Policy
We understand that circumstances may change. Our cancellation policy outlines the procedures and any applicable fees for canceling or rescheduling services.
4.1 Notice Period
Clients must provide at least 48 hours' notice for cancellations or rescheduling. This allows us to accommodate other clients and manage our schedule effectively.
4.2 Cancellation Fees
Cancellations made within 24 hours of the scheduled service may incur a fee equivalent to 50% of the service cost.
5. Liability and Insurance
We take responsibility for our work and maintain appropriate insurance to cover any accidental damages. However, we are not liable for pre-existing conditions or unforeseen issues beyond our control.
5.1 Damage to Property
In the unlikely event of accidental damage, we will rectify the situation promptly and cover the costs of repairs up to the policy limits.
5.2 Insurance Coverage
Our team is fully insured, providing peace of mind that any incidents will be handled responsibly.
6. Guarantees and Warranties
We stand by the quality of our services. Our guarantees and warranties ensure client satisfaction and address any issues that may arise post-service.
6.1 Service Guarantee
If you are not satisfied with our service, we will make reasonable efforts to address and resolve the issue to your satisfaction.
6.2 Planting Warranty
We offer a warranty on all planting services. If plants fail to thrive due to factors within our control, we will replace or replant at no additional cost.
7. Dispute Resolution
We aim to resolve any disputes amicably and efficiently. Our dispute resolution process is designed to handle disagreements fairly and transparently.
7.1 Mediation
In the event of a dispute, both parties agree to engage in mediation before pursuing other legal avenues.
7.2 Legal Jurisdiction
Any legal proceedings will be governed by the laws of the locality in Norbiton, and both parties consent to the jurisdiction of the local courts.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data.
8.1 Data Collection
We collect necessary information to provide our services effectively. This may include contact details, property information, and service preferences.
8.2 Data Usage
Your information is used solely for the purpose of delivering our services and communicating with you. We do not share your data with third parties without your consent.
9. Amendments to Terms
We reserve the right to modify these terms and conditions as needed. Clients will be notified of any significant changes, and continued use of our services implies acceptance of the updated terms.
10. Acceptance of Terms
By engaging our gardening services in Norbiton, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.
Thank you for choosing our Gardening Services. We look forward to helping you create and maintain a beautiful garden.